Auckland Pickleball Centre (APC) – Privacy Policy

Effective Date: 16/01/2026

Auckland Pickleball Centre (“APC”, “we”, “our”, “us”) is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect personal information including (but not limited to):

  • Full name

  • Email address

  • Phone number

  • Date of birth (for age eligibility)

  • Emergency contact details

  • Membership and booking history

  • Payment-related information (processed securely via third-party providers)

  • Photos or videos taken at APC events or facilities

We only collect information that is reasonably necessary to operate our services.

2. How We Collect Information

Information is collected when you:

  • Purchase a membership

  • Make a booking or register for an event

  • Use our website or booking platform (CourtReserve)

  • Contact us directly (email, phone, in person)

  • Attend APC events or use our facilities

3. How We Use Your Information

Your personal information may be used to:

  • Manage memberships and bookings

  • Process payments and refunds

  • Communicate important information about sessions, events, or changes

  • Improve our services and member experience

  • Meet legal and regulatory obligations

  • Ensure safety and appropriate facility use

We do not sell or rent your personal information.

4. Payment Information

Payments are processed through secure third-party payment providers.
APC does not store full credit or debit card details.

5. Disclosure of Information

We may share personal information only:

  • With service providers essential to APC operations (e.g. booking, payment, or IT services)

  • Where required by law

  • To protect the safety of members, staff, or the public

All third parties are required to handle information securely and lawfully.

6. Storage & Security

  • Personal information is stored securely in authorised systems

  • Reasonable safeguards are in place to prevent loss, misuse, or unauthorised access

  • Access is limited to authorised APC personnel only

7. Access & Correction

You have the right to:

  • Request access to your personal information

  • Request correction of any inaccurate or outdated information

Requests can be made by contacting APC using the details below.

8. Photography & Video

APC may take photos or videos within the facility for:

  • Marketing

  • Social media

  • Promotional material

By entering the facility, you consent to reasonable use of imagery.
You may opt out by notifying APC in writing.

9. Cookies & Website Use

Our website may use basic cookies or analytics tools to:

  • Improve website performance

  • Understand general usage patterns

These do not identify you personally.

10. Retention of Information

Personal information is retained only as long as:

  • Necessary for business or legal purposes

  • Required by New Zealand law

11. Changes to This Policy

APC may update this Privacy Policy from time to time.
The most current version will always be available on our website.

12. Contact Us

If you have questions, requests, or concerns about your privacy, contact:

Auckland Pickleball Centre
Email: info@aucklandpickleballcentre.com
Address: 6 Clemow Drive, Mt Wellington, Auckland, N.Z.