Auckland Pickleball Centre (APC) Terms & Conditions

Terms & Conditions

These Terms & Conditions apply to all court bookings, memberships, events, lessons, and use of facilities at Auckland Pickleball Centre (“APC”).

By making a booking, purchasing a membership, or entering the facility, you agree to these Terms & Conditions.

1. Bookings & Court Reservations

  • All court bookings must be made through APC’s official booking system (CourtReserve).

  • Bookings are confirmed only once payment has been successfully processed (where applicable).

  • Each booking applies only to the specific court and time slot booked.

  • Extensions or additional time require a separate booking and are subject to availability.

Member Daily Court Access

  • Members are entitled to a maximum of one (1) hour of complimentary court time per day, subject to availability and first-in, first-served principles.

  • Court bookings beyond the complimentary one-hour allocation must be purchased at the applicable rate.

APC reserves the right to modify or cancel bookings for operational, safety, maintenance, or facility requirements.

2. Cancellations & Refunds (Bookings & Events)

General Rules

  • All cancellations must be made through CourtReserve.

  • Refund eligibility depends on:

    • The booking type

    • The time of cancellation

    • The value of the booking

  • No-shows are non-refundable.

Court Reservations

  • Cancellations made more than 12 hours before the booking start time may be eligible for a refund.

  • Automatic refunds apply to bookings $70 or less.

  • Refunds over $70 require manual approval.

  • No refunds for cancellations within 12 hours of the booking start time.

Lessons & Coaching Sessions

  • Cancellations made more than 12 hours in advance may be eligible for a refund.

  • Automatic refunds apply to bookings $250 or less.

  • Refunds over $250 require manual approval.

  • Late cancellations and no-shows are non-refundable, except at APC’s discretion.

Drop-In Events

  • Cancellations made more than 12 hours before the event start time may be eligible for a refund.

  • Automatic refunds apply to bookings $70 or less.

  • Refunds over $70 require manual approval.

  • No refunds within 12 hours of the event start time or for no-shows.

Full Events / Multi-Day Events

  • Cancellations made more than 12 hours before the first scheduled event date may be eligible for a refund.

  • Automatic refunds apply to bookings $250 or less.

  • Refunds over $250 require manual approval.

  • Partial attendance, late cancellations, or no-shows are non-refundable.

Refund Processing

  • Refunds are issued to the original payment method or as APC account credit, at APC’s discretion.

  • Processing times vary depending on the payment provider.

  • APC may refuse refunds where repeated cancellations or misuse are identified.

3. Memberships (CourtReserve Policy)

System & Platform

  • All memberships, billing, holds, cancellations, and refunds are managed exclusively through CourtReserve.

  • Verbal, social media, or informal requests are not valid unless submitted in writing and approved by APC management.

4. Membership Holds / Suspensions

Eligibility

Membership holds may be considered only for:

  • Medical reasons (supporting documentation required)

  • Exceptional personal circumstances (at APC management discretion)

Extended travel is not an accepted reason for membership holds.

Conditions

  • Requests must be submitted at least 7 days in advance.

  • Minimum hold period (where approved): 3 months

  • Maximum hold period: 6 months per rolling 12-month period

  • Holds are not automatic and require written approval by APC.

Billing During Holds

  • Monthly memberships: Billing continues unless the hold is approved before the next billing date.

  • Fixed-term memberships: Approved hold time may extend the membership end date at APC’s discretion.

Access During Holds

While on hold, members:

  • Cannot book courts

  • Cannot register for events or lessons

  • Do not receive member benefits

5. Membership Cancellations

Monthly Memberships

  • Must be cancelled through the CourtReserve Member Portal.

  • Require 30 days’ notice.

  • Billing continues during the notice period.

  • No refunds or credits for partial months.

6-Month & Annual Memberships

  • Non-refundable once activated.

  • Early cancellation does not generate refunds or credits.

  • Membership remains active until the end of the purchased term.

6. No Refunds, Holds, or Credits Are Provided For:

  • Non-attendance or reduced usage

  • Changes in personal schedule

  • Forgetting to cancel

  • Public holidays or weather

  • Temporary injury without medical documentation

  • Dissatisfaction with opponents, sessions, or style of play

7. Age Limits & Supervision Policy

  • The minimum age to play pickleball at APC is 10 years old.

  • Children under 10 years of age are not permitted to play, unless expressly authorised by APC management.

  • Anyone under 17 years of age must be accompanied by a responsible adult at all times.

  • APC is not a community centre.

  • Children are never permitted to be unattended anywhere on the premises, including courts, spectator areas, or common spaces.

Failure to comply may result in removal from the facility without refund.

8. Court Usage Rules

  • Courts are for pickleball play only unless approved otherwise by APC.

  • Non-marking court shoes must be worn at all times.

  • Food and drink (other than water) are not permitted on courts.

  • Members booking courts are responsible for ensuring all participants comply with APC rules and etiquette.

9. Guests & Visitors

  • Members may book courts for themselves and their guests.

  • Guests must pay the applicable visitor fee unless otherwise stated.

  • The booking member is responsible for the conduct of their guests.

10. Equipment

  • Nets and posts are provided and must not be moved without staff approval.

  • Paddle and ball hire may be available.

  • All equipment must be used appropriately and returned in good condition.

11. Liability, Safety & Assumption of Risk

Assumption of Risk

Pickleball involves inherent risks, including but not limited to:

  • Slips, trips, and falls

  • Collisions with players or equipment

  • Muscle strains or overuse injuries

  • Equipment failure

Participation is entirely at your own risk.

Health Responsibility

You confirm that you are physically capable of participation and accept responsibility for monitoring your own health.

Liability Limitation

To the fullest extent permitted by New Zealand law, APC is not liable for injury, loss, or damage arising from participation or use of the facilities.

NZ Legal Rights

Nothing in these Terms limits your rights under:

  • Consumer Guarantees Act 1993

  • Fair Trading Act 1986

12. Behaviour & Code of Conduct

Respectful behaviour is mandatory.
Abusive, unsafe, or disruptive conduct may result in immediate removal, suspension, or cancellation of bookings or memberships without refund.

13. Final Authority

All decisions relating to bookings, refunds, holds, memberships, and facility use are subject to APC management approval.
CourtReserve system records are final.