Auckland Pickleball Centre – Terms of Service

Effective Date: 24/01/2026

Welcome to Auckland Pickleball Centre (“APC”, “we”, “our”, “us”).
These Terms of Service govern your access to and use of our website, booking platform, memberships, and services. By accessing our website, creating an account, making a booking, purchasing a membership, or using our facilities, you agree to these Terms.

1. Eligibility

  • APC services are available to individuals 10 years of age and older.

  • Participants under 17 years must be supervised by a responsible adult.

  • APC is not a childcare or community supervision facility. Children may not be left unattended on the premises.

2. Services Provided

APC provides:

  • Pickleball court bookings

  • Memberships

  • Open play sessions

  • Events, lessons, and related services

  • Access to physical facilities and digital platforms (including CourtReserve)

Services are subject to availability and may change from time to time.

3. Accounts & Bookings

  • Users must provide accurate and current information when creating an account.

  • All bookings must be made through APC’s authorised booking system.

  • Bookings are confirmed only once payment is successfully processed (where applicable).

  • APC reserves the right to cancel or modify bookings for operational, safety, or compliance reasons.

4. Payments

  • Prices are displayed in New Zealand Dollars (NZD) and include GST where applicable.

  • Payments are processed through secure third-party providers.

  • APC does not store full credit or debit card details.

  • Failed or declined payments may result in suspended access to services.

5. Cancellations & Refunds

  • Cancellation windows and refund rules are displayed at the time of booking.

  • Cancellations outside the allowed window may forfeit payment.

  • No-shows are charged in full unless otherwise stated.

  • Membership fees are generally non-refundable except where required by law.

6. Memberships

  • Membership benefits vary by tier and are subject to published rules.

  • Any included free court time is:

    • Limited to 1 hour per day

    • First-in, first-served

    • Subject to availability

  • Additional court time must be booked and paid.

  • Memberships may be suspended or terminated for breach of these Terms.

7. Facility Rules & Conduct

Users must:

  • Wear non-marking court shoes

  • Follow posted rules and staff instructions

  • Behave respectfully toward staff and other users

  • Use facilities only for approved purposes

APC may refuse entry or remove any person for unsafe, disruptive, or inappropriate behaviour.

8. Health & Safety

  • Participation is at your own risk.

  • You are responsible for ensuring you are medically fit to participate.

  • APC is not responsible for personal injury except where required by New Zealand law.

  • APC is not liable for loss, theft, or damage to personal property.

9. Photography & Media

APC may capture photos or videos within the facility for promotional or operational purposes.
By using APC services, you consent to reasonable use of such imagery unless you opt out in writing.

10. Intellectual Property

All website content, branding, logos, and materials are owned by APC and may not be copied, reproduced, or used without permission.

11. Privacy

Use of APC services is subject to our Privacy Policy, which explains how personal information is collected, used, and protected in accordance with the New Zealand Privacy Act 2020.

12. Limitation of Liability

To the maximum extent permitted by law:

  • APC excludes liability for indirect or consequential loss

  • APC’s liability is limited to the value of services paid for

Nothing in these Terms limits rights under the Consumer Guarantees Act 1993.

13. Changes to These Terms

APC may update these Terms of Service at any time.
Continued use of our services constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New Zealand.
Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

15. Contact

For questions about these Terms, contact:

Auckland Pickleball Centre
Email: info@aucklandpickleballcentre.com
Address: 6 Clemow Drive, Mt Wellington, Akl, NZ